El Rahman Inc. Eligibility Policy

1. Purpose

This policy ensures that support and services are provided fairly, consistently, and to individuals and families who are most in need.

2. Who We Support

Our services are intended for individuals and families experiencing:

Financial hardship

Food insecurity

Unexpected crisis or emergency situations

3. Eligibility Criteria

To receive support, clients must generally meet the following:

Demonstrate financial need or hardship

Provide accurate and truthful information

Reside within our service area (if applicable)

We (may) do request supporting documents such as:

Health Care Card / Concession card

Bank statements

Proof of income (Centrelink, payslips, etc.)

Photo Identification

Possession of high or unexplained funds may affect eligibility, but clarification must always be offered before declining support.

4. Assessment Process

Each application is assessed on a case-by-case basis, considering:

Income and expenses

Available funds and savings

Frequency and type of deposits or financial activity

Household size and responsibilities

Any special or exceptional circumstances

We may request further information if financial details are unclear.

5. Reasons Support May Be Declined

Support may be declined if:

The applicant does not meet financial hardship criteria

Sufficient income, savings, or financial support is identified

Information provided is incomplete, inconsistent, or misleading

The service is being used beyond reasonable or intended limits

6. Fairness and non-discrimination

We are committed to providing services that are fair and inclusive.

We do not discriminate based on race, religion, gender, age, disability, or background.

7. Privacy and Confidentiality

All personal and financial information is kept confidential and used only for assessment purposes.

8. Right to Review

Applicants may request a review of a decision if they believe:

Their circumstances were not fully understood

Additional relevant information is available

9. Policy Review

This policy will be reviewed regularly to ensure it remains fair, effective, and aligned with community needs.